Return Management Associate

Organisation : Tudoholic

Job Type : Full Time

Job Level : Entry

Salary : Negotiable

Experience : Freshers and Experienced Candidates can apply

Job Location : Kalimati

Educational Description

Graduate / Undergraduate in any discipline

Job Description

About the role:

As a Return Management Associate, you will be responsible for handling product return

requests and ensuring a smooth return process for customers. You will coordinate with

customers, logistics partners, and internal teams to manage returns efficiently while maintaining customer satisfaction.

This role requires good communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Roles and Responsibilities:

1. Return Processing:

● Receiving and reviewing return requests from customers.

● Verifying return eligibility according to company policies.

● Assisting customers with return request procedures.

● Coordinating return pickups through third-party logistics partners.

2. Logistics Coordination:

● Tracking return shipments and updating customers regarding return status.

● Acting as a liaison between logistics partners and customers for smooth coordination.

● Following up on pending return pickups and delivery updates.

3. Refund and Customer Support:

● Processing refund requests accurately and on time.

● Informing customers about return and refund policies clearly.

● Assisting customers with size-related return concerns.

● Coordinating with internal teams for smooth return handling and resolution.

4. Return Analysis and Reporting:

● Calling and reviewing returned shipments for analysis purposes.

● Maintaining records of return cases and customer concerns.

● Analyzing return trends and reporting recurring issues to the team manager.

A successful candidate will fulfill the following

requirements:

● Graduate / Undergraduate in any discipline.

● Basic knowledge of MS Excel and Google Sheets.

● Good communication and interpersonal skills.

● Typing speed of above 40 WPM preferred.

● Ability to work efficiently in a team environment.

● Prior experience in customer service or return handling is preferred but not mandatory.

● Ability to manage multiple tasks and prioritize workload effectively.

What we offer you:

● Opportunities for personal and professional growth.

● Experience working in Nepal’s growing e-commerce industry.

● A challenging and fast-paced work environment.

● Opportunity to learn operational and customer handling skills.

To Apply:

Please send your updated CV to: hr@tudoholic.com

OR

Apply Below.