How do I pay for my order?
Tudoholic currently operates exclusively on Cash on Delivery (COD) across Nepal.
Once your order is confirmed, our team will process and dispatch it. You only need to make the payment when your order is delivered to your doorstep.
I bought something, but later saw it listed at a different price on your website. Why?
As an online marketplace, our prices may change based on supplier costs, product availability, promotions, and market demand.
Because pricing is updated regularly, we are unable to refund the difference if the price changes after an order has been placed.
Are there any hidden charges?
No. We believe in complete transparency.
The final amount you pay is simply:
Product Price + Shipping Charges (if applicable)
There are no hidden fees or unexpected costs.
How long does it take to dispatch an order?
Dispatch times depend on product availability:
In-Stock Products
Orders are typically processed and dispatched within 1–3 business days.
Products Sourced from China
Products imported from China generally arrive within 7–10 business days after order confirmation.
Estimated delivery timelines may vary slightly due to customs clearance, public holidays, or logistics-related factors.
Do you guarantee delivery times?
While we strive to deliver every order within the estimated timeframe, exact delivery dates cannot be guaranteed as shipping is handled by third-party logistics partners.
We will always keep you informed about the status of your order and provide delivery estimates whenever possible.
What if my order delivery is delayed?
We work hard to ensure timely deliveries under normal circumstances. However, delays may occasionally occur due to factors beyond our control, including:
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Public holidays
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Severe weather conditions
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Customs clearance procedures
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Transportation or courier delays
If your order is delayed, our customer support team will be happy to provide updates and assistance.
How do I cancel an order?
Orders can be cancelled within 24 hours of placement.
After this period, the order may already be processed or in transit, making cancellation unavailable. We recommend contacting our support team as soon as possible if you wish to cancel your order.
What is your return and replacement policy?
Customer satisfaction is our priority.
If you receive a product that is:
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Defective
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Damaged
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Incorrect
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Different from what was ordered
please contact us within 3 days of receiving the order.
Our support team will review your request and, if approved, arrange a replacement or appropriate resolution.
Please do not return any item before receiving instructions from our customer support team.
Cash on Delivery Orders
At the time of delivery, you may inspect the product. If the item is clearly damaged, defective, or incorrect, you may refuse delivery and immediately inform our support team.
Complaints can be submitted through:
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Email
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Facebook Messenger
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Phone call
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Website support channels
Our team will review the case and process the appropriate resolution as quickly as possible.