Job Description
About the role:
Customers are key to our success. As a Customer Service Associate, you will be in constant
communication with customers and help ensure a smooth shopping experience. You will assist
customers with order confirmation, order updates, issue resolution, and general inquiries while
supporting the growth of e-commerce in Nepal.
We are looking for a motivated and responsible individual who can communicate professionally
and work efficiently in a fast-paced environment.
Roles and Responsibilities:
1. Order Validation:
● Confirming customer orders received through our website via phone calls, Email,
WhatsApp, and Viber.
● Verifying customer details such as delivery location and product information.
● Updating and placing appropriate tags in the system for smooth order processing.
● Managing incoming calls, messages, and customer inquiries professionally.
2. Order Processing:
● Assisting customers with placing orders, tracking shipments, and return-related queries.
● Editing customer orders according to customer requests and delivery requirements.
● Coordinating with internal teams for smooth order handling.
3. Problem Solving and Issue Resolution:
● Acting as the first point of contact for customers facing issues.
● Documenting customer concerns for faster resolution.
● Coordinating with other departments to solve customer problems efficiently.
● Identifying priority issues and reporting them to the team manager.
A successful candidate will fulfill the following
requirements:
● Graduate / Undergraduate in any discipline.
● Experience in customer service or outbound calling is preferred but not mandatory.
● Comfortable using MS Excel, Google Documents, and customer service software.
● Good communication and interpersonal skills in Nepali and English.
● Typing speed of around 40 WPM preferred.
● Patience and professionalism while handling customers and difficult situations.
● Strong willingness to learn, grow, and complete assigned tasks responsibly.
What we offer you:
● Opportunities for personal and professional growth.
● A chance to learn and grow within Nepal’s expanding e-commerce industry.
● Experience working in a fast-paced and challenging environment.
● Opportunity to be part of a growing and innovative team.
𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐔𝐬?
At Tudoholic Nepal, you'll be part of a dynamic and rapidly growing e-commerce company where your work directly contributes to business success. We offer a collaborative and supportive work environment, opportunities to work with international teams, hands-on exposure to e-commerce operations, product management, and quality assurance processes. You'll gain valuable industry experience, develop professional skills, and have opportunities for career growth as the company continues to expand.
𝐇𝐨𝐰 𝐭𝐨 𝐀𝐩𝐩𝐥𝐲
Please send your updated CV to hr@tudoholic.com.
Kindly mention the position you are applying for in the subject line of your email.