Key Responsibilities

Dispatch Operations Management

• Oversee day-to-day dispatch operations to ensure timely and accurate order fulfillment.
• Monitor order processing, dispatch schedules, and shipment readiness.
• Ensure all customer orders are dispatched according to company standards and timelines.
• Identify operational bottlenecks and implement solutions to improve efficiency.
• Maintain dispatch accuracy and minimize shipment-related errors.

Team Leadership & Performance Management

• Lead, supervise, and support the dispatch team in daily operations.
• Assign responsibilities and monitor team productivity.
• Provide guidance, coaching, and training to team members.
• Conduct regular performance reviews and feedback sessions.
• Foster a culture of accountability, collaboration, and continuous improvement.

Logistics & Courier Coordination

• Coordinate with logistics and courier partners to ensure smooth order deliveries.
• Monitor shipment progress and proactively address delivery-related issues.
• Maintain strong working relationships with delivery partners.
• Escalate and resolve shipment delays, failed deliveries, and operational challenges.

Process Improvement & Compliance

• Ensure adherence to operational SOPs and dispatch procedures.
• Identify opportunities to improve dispatch workflows and operational efficiency.
• Monitor process compliance and maintain service quality standards.
• Support the implementation of new systems, tools, and operational initiatives.

Reporting & Data Management

• Maintain dispatch records, operational trackers, and performance reports.
• Monitor key performance indicators (KPIs) and team productivity metrics.
• Analyze dispatch data and provide actionable recommendations for improvement.
• Prepare daily, weekly, and monthly operational reports for management.

Cross-Functional Coordination

• Collaborate with inventory, procurement, customer support, and operations teams.
• Ensure effective communication between departments for smooth order fulfillment.
• Support business objectives through efficient operational coordination.

Required Skills & Qualifications

• Graduate or Undergraduate in Management, Business Administration, Operations Management, Supply Chain Management, Logistics, or a related field.
• Minimum 2 years of professional experience in operations, logistics, e-commerce, warehouse management, supply chain, or team leadership roles.
• Proven ability to lead, supervise, and motivate a team.
• Strong problem-solving, decision-making, and organizational skills.
• Excellent communication and coordination abilities.
• Proficiency in Microsoft Excel, Google Sheets, and reporting tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical mindset with attention to detail and process improvement.

Preferred Qualifications

• Experience leading operational or fulfillment teams.
• Familiarity with order fulfillment, logistics coordination, inventory operations, or e-commerce processes.
• Experience working with KPIs, performance tracking, and operational reporting.
• Knowledge of workflow optimization and SOP development is an advantage.

Key Performance Indicators (KPIs)

• On-time dispatch rate.
• Order accuracy and fulfillment quality.
• Team productivity and operational efficiency.
• Shipment issue resolution time.
• Dispatch turnaround time.
• SOP compliance and process adherence.
• Customer delivery success rate.

Why Join Tudoholic Nepal?

At Tudoholic Nepal, we are building one of Nepal’s fastest-growing e-commerce platforms. We provide a dynamic environment where employees are encouraged to learn, take ownership, solve problems, and grow professionally. As a Dispatch Operations Team Lead, you will have the opportunity to lead a critical function, drive operational excellence, and contribute directly to customer satisfaction and business growth.

How to Apply

Please send your updated CV to: hr@tudoholic.com

OR

Apply Below.