Key Responsibilities

• Respond to customer inquiries through Facebook, Instagram, WhatsApp, Viber, and other social media platforms.
• Provide customers with information about products, pricing, delivery timelines, and ordering processes.
• Assist customers in placing orders and ensure customer information is recorded accurately.
• Follow up with customers and help convert inquiries into sales.
• Handle customer comments, messages, and concerns in a professional manner.
• Coordinate with Operations and Customer Service teams to resolve customer issues.
• Maintain records of customer inquiries, orders, and follow-ups.
• Support daily social media and customer engagement activities.
• Ensure a positive customer experience in every interaction.

Skills & Competencies

• Excellent communication skills in Nepali and English.
• Friendly, confident, and customer-oriented personality.
• Basic knowledge of Microsoft Excel and Google Sheets.
• Good typing speed and computer skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Willingness to learn and grow in the e-commerce industry.

Qualifications

• Bachelor's Degree (completed or currently pursuing) in Management, Business, Marketing, or a related field.
• Freshers are highly encouraged to apply.
• Previous experience in customer service, sales, social media handling, or e-commerce will be an advantage but is not required.

Why Join Tudoholic?

• Gain hands-on experience in e-commerce, customer service, and sales.
• Work in one of Nepal's fastest-growing e-commerce companies.
• Learn from a supportive and dynamic team.
• Develop valuable communication and business skills.
• Build a strong foundation for your professional career.

How to Apply

Please send your updated CV to: hr@tudoholic.com

OR

Apply Below.