Roles and Responsibilities:
1. Label Generation & Order Processing
● Generate shipping labels for customer orders
● Ensure accuracy of order and delivery details on labels
● Support order processing workflow in backend systems
2. Third-Party Logistics (3PL) Management
● Coordinate daily operations with third-party logistics partners (e.g., Aramex)
● Manage shipping revenue, billing, and account tracking
● Maintain and update shipping labels and tracking automation in the system
● Monitor shipment status and resolve logistics-related issues
3. Returns & Reverse Logistics Management
● Handle product return and exchange requests
● Coordinate reverse pickup and return processing
● Analyze return data to identify trends and issues
● Ensure quick and efficient resolution of return cases
4. Customer Support Coordination
● Contact customers regarding return shipments for clarification and analysis
● Provide pre-dispatch support to ensure order accuracy
● Maintain professional communication for all logistics-related queries
● Support smooth reverse logistics operations
Requirements:
● Bachelor’s degree in Business Administration or related field
● Good knowledge of MS Excel / Google Sheets
● Strong communication and interpersonal skills
● High attention to detail and accuracy
● Ability to work in a team and handle pressure situations
● Prior experience in logistics or e-commerce operations (preferred but not required)
● Patience, problem-solving mindset, and professional attitude
● Strong willingness to learn and grow in a fast-paced environment
What We Offer:
● Opportunity for rapid personal and professional growth
● Exposure to e-commerce operations and logistics systems
● Hands-on experience in data-driven decision-making
● Chance to contribute to scaling innovative digital commerce in Nepal
● Challenging and dynamic work environment with continuous learning opportunities
𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐔𝐬?
At Tudoholic Nepal, you'll be part of a dynamic and rapidly growing e-commerce company where your work directly contributes to business success. We offer a collaborative and supportive work environment, opportunities to work with international teams, hands-on exposure to e-commerce operations, product management, and quality assurance processes. You'll gain valuable industry experience, develop professional skills, and have opportunities for career growth as the company continues to expand.
𝐇𝐨𝐰 𝐭𝐨 𝐀𝐩𝐩𝐥𝐲
Please send your updated CV to: hr@tudoholic.com
OR
Apply Below.