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Customer Service Associate

Organisation : Tudoholic

Job Type : Full Time
Job Level : Entry
Salary : Negotiable
Experience : Any years
No. of Vacancies : 5
Job Location : Kathmandu


Educational Description - Graduate 

Job Description


About the role:
Buyers are key to our success.  As a Customer Service Agent, you will be in constant contact with Buyers. Finding out about their problems, compliments, complaints and questions, as well as helping to boost e-commerce in Nepal by engaging with them on all aspects of their purchase from sellers.  For this challenging and engaging work, we’re looking for a motivated self-starter to join our team. You join a growing team that:

    • Handles customer queries both by phone and email
    • Explains to customers the online process: how to place an order online; how the product is dispatched; and how they get their order delivered
    • Calls Buyers constantly to confirm their orders, answer any product related questions, gain ratings and comments, encourage and induce more orders…
    • Gather intelligence used by the team to boost our performance and improve customer satisfaction
A successful candidate will fulfil the following requirements:
    • Bachelor’s degree in any discipline 
    • Experience as an outbound call centre / high pressure Customer Service role is preferred
    • Very comfortable with using computer software - we use MS Excel and Google Documents a lot, as well as customised Customer Service software
    • Excellent communication and interpersonal skills, with perfect Nepali and English
    • Patience and awareness, with an ability to stay calm and professional in difficult situations
    • A strong drive to grow, learn, succeed, and complete all tasks assigned to them, and more.
    • Updating social media accounts (FB, Twitter, G+, Instagram, blog)
    • Posting on our Facebook page
    • Actively seek out exciting deals offered by Sellers for posts, tweets and uploads
    • Monitoring inboxes, comments, Twitter mentions and answering them in English or Nepali in a timely manner
    • Engaging our audience with competitions, games, events etc
    • Giving local input to central team on social media activities
    • Manage Social Media marketing campaigns and day-to-day activities including:
    • Monitor, listen and respond to users in a “Social” way while cultivating leads and sales for sellers.
    • Implement a proactive strategy for capturing customer online reviews. Monitor online ratings and respond accordingly.
    • Monitor effective benchmarks for measuring the impact of Social Media programs. Analyse, review, and report on effectiveness of campaigns in an effort to maximize results.
 What we offer you:
    • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 
    • The chance to be a performer and executor, who learns how to interpret data and then attack their work aggressively to fix the issue.
    • A unique experience in launching and scaling new internet concepts within Nepal

 

Overall, you can expect a lot of challenges. e-commerce is very new in Nepal and we are here to take it to the next level

 

To Apply - 

 Please end us your CV on info@tudoholic.com. Please mention the role you would like to apply for in the Subject of the email.

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